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To carefully listen is a powerful way of saying to another that we value that person. When we take the time to understand we communicate that we care,...more

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A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progre...more

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So also in a marriage or in helping a teenager through a difficult identity crisis—there is no quick fix, where you can just move in and make everythi...more

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The great obstacle to communication is the tendency to constantly evaluate or moralize with others, creating in them a fear to speak or act. The great...more

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Very few people have ever experienced the feeling of being completely understood. When they experience it, it can become one of the richest feelings t...more